5 Key Compromises of the Constitutional Convention

Technological Advancement And Its Impact On Technology

Choose one area of technological advancement and the impact it is having on moving us toward a more globalized system. I believe that the area of technological advancement that have the most impact on moving us towards a global world are advancements in telecommunications. No matter what other technology advances we make, without the ability to communicate in real time instantly, we could not share technological advancements with other countries and people in other places to harness our collaborative innovation. And it is not just in terms of telecommunications tech it is also access to telecommunications. The quantum leaps in advancement of this technology have also led to its widespread availability and ever decreasing price. Telecommunications capacities have grown 10 and 20 fold in magnitude, in speed, reliability and performance. The three most significant leaps in telecommunications technology are the leaps from analog to digital to voice over Internet protocol (V.O.I.P); and the Internet speed barrier being broken from narrowband to broadband. Broadband data and telecommunications have had the greatest impact on technological advancement; because the latest methods and knowledge can be shared across the globe instantly. And now that same power of instant broadband data and telecommunication is in the hands of every tech savvy consumer that can afford a smart device. What are the benefits of this? The main benefits of these advancements are the ability to shareShow MoreRelatedThe Effects Of New Technology On The Agricultural Sector Of Dairy Farming Essay1277 Words   |  6 Pageshas been presented with a ‘world first’ robotic device that is said to revolutionize the milking industry process, addressed to Associate Professor Bridges. Technological advancement has transformative effects within the agricultural sector of dairy farming in New Zealand. This review will be looking specifically at the effects of new technology which could revolutionise milking on dairy farms through the use of robots milking cows in situ in the paddocks. To explore the change issues related toRead MoreTechnology Advancements895 Words   |  4 Pagesstones and rocks to butcher dead animals, to date, this was the first known use of technology on earth. Since that time, both we human beings and our technology have evolved. Over the course of history, technology has evolved from stone flakes to a world of space travel and super-computers. The increased availability to information could lead to the development to several necessary and desired advancements in technology over the next ten years that could affect El Arco and the world as well. Read MoreEffects of Technological Advancements on Health976 Words   |  4 PagesTechnology: Effects of Technological Advancements on Health â€Å"Estimated 7–10 billion medical tests are performed each year. Test results play a critical role in health assessment, influencing the majority of medical decisions.† (Hyattsville 2) Ever since the 1800s, scientists have been able to look and study different diseases to find ways to cure people. Scientists create new technological advancements to fight these diseases. Ever since then the race to create technological advancements startedRead MoreImpacts Of Technology On Society Essay1699 Words   |  7 PagesImpacts of Technology on Society We live in a world where you can go to the store and by an apple everyday as if it was an infinite resource. But in reality all of our recourses are actually finite although we can make or grow more they will not last forever. Even apples which in Ontario we do run out of and must import more so that you can eat an apple a day every day. Technology has many impacts on society both good and bad, however one effect that we must look into is technologies effect on farmingRead MoreTechnology And Its Effects On Technology1411 Words   |  6 PagesTechnology and its Effects The term technology originated from the Greek word ‘technologia’. Technology refers to the use of machines and various tools that make our daily work lives simpler, easier and organized. The word also refers to the different tools, gadgets, and resources used by humans so as to help them control and adapt to their environment appropriately (Bridgman, 5}. Technology also refers to the knowledge of techniques and processes and is embedded mostly in machines used as factorsRead MoreHealth Care Delivery System Of The United States877 Words   |  4 PagesCare Delivery System The health care delivery system of the United States is unique compared to the other developed countries. The health care system of United States relies on the development and implementation of new health care technology. The use of new technology in the field of health care will help to provide services with increased quality and efficacy (Shi Singh, 2015). The external forces affecting the provision of health care delivery also has an inevitable role in the functioningRead MoreThe Second Key Driver Manipulating The Spread Of Globalization894 Words   |  4 Pagesglobalization is technological change. The reductions of international trade and investment barriers made globalization of markets and globalization of production a theoretical possibility; technological change made it a visible reality (Hill, Cronk, Wickramasekera, 2014). Over the years, there has been major technological development. There are three major technological advancements, include microprocessors and telecommunications, the internet and the World Wide Web and transportation technology (Hill, CronkRead MoreKodak And Its Impact On Kodak1508 Words   |  7 Pagesproduct lines, building a brand name with a great reputation, and having a broad market in terms of coverage. However, the process of globalization led to an increase in competitors in the market, an aspect that had a negative impact on Kodak as a company. From a technological perspective, Kodak was not willing to make changes even as the industry shifted from analogue to digital and this led to the failure of the company and a declaration of its bankrup tcy in 2012. Management ChallengesRead MoreTechnology And Economic Growth. When Studying Economics,1646 Words   |  7 PagesTechnology and Economic Growth When studying economics, one often finds periods of growth as well as periods of recession. There have been many reasons for these highs and lows throughout history. The United States has experienced many recessions dating back to the 1929 depression under Herbert Hoover to the most recent 2008-2009 depression caused by failing housing markets and malpractice (Amadeo,2017). However; the U.S. economy has always recovered and has flourished after recessions. One of theRead MorePositives And Negatives Of Technology1037 Words   |  5 Pagespurpose of this research is to identify the positives and negatives of technology. Those positive and negatives include healthcare, jobs, education, and the environment. The aspects of technology are rapidly changing forcing us worldwide to adapt to those changes. The study concludes that technology could harm out environment with possible pollution in the air and could potentially lead to job loss in the future. The larger technology becomes worker s are increasing their productivity, but median income

Operationalize Customer Experience Management †MyAssignmenthelp

Question: Discuss about the Operationalize Customer Experience Management. Answer: Introduction Toyota Motor Corporation is a known automotive manufacturer with its headquarters Toyota, Japan. The company has a large market capitalization. The corporation is based in the automotive industry and serves every person that is interested globally. The Toyota products include luxury vehicles, engines, automobiles, and commercial vehicles. It offers financing, banking, and leasing services (Raju Walavalkar, 2017). My service experience with Toyota was when my car developed an issue, and I immediately made a call to Toyotas Customer Experience Center. A phone call was made to me on the following day by an assigned case manager who was very helpful, professional, and informative. The case manager full filled every promise he had made to me, and due process followed in resolving my car issue. The experience made me happy and impressed. Nissan Motor Company Ltd is a known automotive manufacturer with its headquarters in Yokohama, Japan. The company is public and based in the automotive and financial services industry. The corporation serves worldwide, and its products include outboard motors, luxury vehicles, forklift trucks, and commercial vehicles (Fujiwara Nagasawa, 2015). My customer experience with Nissan was threatening as the car would stall while driving. I made several reports made to the Nissan customer service, but they failed to diagnose the issue. This was a horrible customer service. Demographic Young student owns a car values time Pain points Spend a lot of money on car repair Car not reliable Car not safe Goals Save on budget Save time Have a good car The "pain" points of the poor customer experience are spending a lot of money on car repairs. The concept of post-purchase touchpoints touches on the aspect of maintenance of products and customer service. The company is to ensure that the clients show satisfaction even after a sale is made. However, when buying a car from the Nissan Company, the warranty given does not cover all the repairs made to the vehicle. The companys customer services during inquiries provide a reply that the warranty cannot cover the costs incurred during the renovations (Peppers Rogers, 2016). Owning a car that is not reliable is the second pain point. In the concept of pre-purchase touchpoints, the Nissan Company should consider the customers wants, expectations, and needs before every decision that they make for the customer before a sale. A perception is formulated by the buyer before buying a product together with an understanding of the expected service (Zolkiewski, Story, Burton Hunter-Jones, 2017). The Nissan brand has a massive consumption of fuel energy, achieving the goals of a customer to cut on costs gets impossible. Demographic Young student owns a car values time Pain points Cost efficient transportation Reliable transportation Good customer service Goals Save on budget Save time Have a good car The "pain" points of the excellent customer experience are cost efficient transportation. The Toyota model is both versatile and fuel efficient. Spending a reduced amount of fuel enables cost saving (Homburg, Jozic Kuhnl, 2013). The concept of service branding promotes competition in the market. Toyota has incorporated mechanisms that are fuel efficient in its product thus creating a positive perception and experience from its clients. The second pain point is exellent customer service. Toyota is both dependable and trustworthy. Its of good quality overall. The concept of purchase touchpoints which considers the customers interactions with both the company and the product is certifying. The issues raised to the company regarding the product are well resolved. The Comparison between Toyota and Nissan experiences In comparing both experiences from Toyota motor corporation and Nissan Motor Corporation and rating both skills on a scale of five, regarding reliability, Toyota scores five while Nissan earns three. The reason being that the Toyota Company takes into consideration the clients needs for a reliable transportation by ensuring that their brand is of outstanding quality. The Toyota model is also credible because its power dependability is higher than that of a Nissan model. Furthermore, Toyota brands are safer than Nissan brands since Toyota has a safety pic+ due to its advanced technology while Nissan has a safety pic (Arkadan, Macdonald Wilson, 2017). When it comes to fuel consumption, the Toyota rates higher compared to Nissan. The use of less fuel improves the ability of a buyer to save on maintenance cost of a vehicle which in turn improves the strength of the client to save more money thus achieving their set goals. The Nissans fuel consumption is high as Toyota is more advanced when it comes to the manufacturing of hybrid automotive. Customer care practiced in both Toyota Company and Nissan Company differs. The Toyotas ratings are higher since the care manager shows efficiency in attending to the clients and ensures that the customer receives the utmost care during their services and is certified when the service comes to an end. However, the customer care services experienced in dealing with the Nissan automotive does not yield the same result. The client is left uncertified and disappointed. The care manager displays little or no concern while dealing with clients during transactions. The customer, therefore, develops distrust and dislike of the brand. The trades made under Nissan take longer than expected and yield no excellent result. On the other hand, transactions and complaints made to the Toyota Company take the shortest time possible before addressing them through the right channels before giving the customer feedback (Edverdsson, 2014). In considering the above, the Toyota motor corporation is better than the Nissan motor corporation a Toyota scores high in cost-saving, reliability concerning fuel consumption, reliability concerning quality, durability, safety pic, power dependability, maintenance cost, advanced technology, and customer care experience. Conclusion In conclusion, the positive and negative customer experience equally depend on the customers expectation of what the end product should be or what they want. A poor customer experience has a direct impact on the products that are perceived to be of poor quality by the client. By having an excellent customer experience, a buyer develops loyalty to the product they associate to be a poor customer experience. Companies should ensure they offer excellent service delivery to have a positive feedback from their clients during the products and customer experience reviews. Reference Arkadan, F., Macdonald, E. K., Wilson, H. N. (2017). Customer Experience Management Practices: A Systematic Literature Review. In Creating Marketing Magic and Innovative Future Marketing Trends (pp. 1361-1361). Springer, Cham. Edvardsson, B. (2014). Striking the Right Balance: How to Design, Implement, and Operationalize Customer Experience Management Programs. In Managing Consumer Services (pp. 69-89). Springer International Publishing. Fujiwara, K., Nagasawa, S. Y. (2015). Relationship between Purchase Intentions for Luxury Brands and Customer Experience: Comparative Verification among Product Categories and Brand Ranks. Science Journal of Business and Management, 3, 1-10. Grayson, K., Grayson, K., Freeman, E., Freeman, E. (2017). Royal Reels: Enhancing the Customer Experience for Slot Machines and Beyond. Kellogg School of Management Cases, 1-14. Homburg, C., Jozic, D., Khnl, C. (2013). Customer Experience Management. IMU Research Insights, 19. Peppers, D., Rogers, M. (2016). Managing Customer Experience and Relationships: A Strategic Framework. John Wiley Sons. Raju, J. K., Walavalkar, D. (2017). Customer Experience Management-the Mantra for Success. Ushus-Journal of Business Management, 5(1), 1-8. Zolkiewski, J., Story, V., Burton, J., Hunter-Jones, P. (2017). Strategic B2B customer experience management: the importance of outcomes-based measures. Journal of Services Marketing, 31(2), 172-184.